Return & Refund Policy

We offer a 100% Satisfaction Guarantee within 10 days after you receive your items - Which means we will refund your money if you are for any reason, not satisfied with your order within 10 days after you receive your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

Subject: [Order Number] Refund ex. 12345 Refund

Body: Attach clear photos that show the damage

We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 business days depending on your bank.

We reserve the right to refuse a refund if it has been over 10 days since product was delivered or there’s evidence that the damage is due to regular use or in any way caused by the customer.

Requirements for Refund:

• Must include a VIDEO or IMAGE shows that the items we sent was defected.
• Refund request without VIDEO will not be Entertain as we need the proof to claim it back from our suppliers.
• Refund process will takes up to 2 weeks progression for verification purpose.
• Shipping Fees will not be refund back to customers as we shipped the item out.
• Full Refund will be given if customers provided Full Information regarding defected item.
• Full Refund if the parcel not deliver within our promised delivery time frame. Delivery time frame please refer here.

NO REFUNDS (AFTER 10 DAYS RECEIVED PARCEL)

We do not accept returns unless the item you purchased is damaged. If you receive a damaged item, please contact us at lollihelp@gmail.com and provide the following information:

Return Policy