30 Day Guarantee + 1 Year Warranty

FAQ

Who Are We ? 

Paluzo partners with global suppliers in order to provide you the best prices and a unique global shopping experience.Yes, we will provide tracking number that provided by our global suppliers & we do offer a 100% satisfaction guarantee. Because we ship directly from our partners in difference countries, your item may take 10 - 20 Working Days to arrive. Please do not panic if it does not show up immediately, it's on its way :)


HOW MUCH IS SHIPPING?

This depends on the product ordered, the total weight, and where we're shipping to. 

    How long does it take for an order to arrive?

    This depends on the product ordered.  Most items will arrive in about 10 - 20 Working Days. If you're still not sure, just email us.  We're happy to help.

      CAN I HAVE A TRACKING NUMBER?

      Yes, we will provide tracking number that provided by our global suppliers. We will update the tracking number once our system updated and we offer 100% satisfaction guarantee if you are having a problem with your order. For selected countries such as New Zealand, Canada, United Kingdom & Australia will not provide tracking number. Do not panic if late delivery and email us for more information. 

        I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?

        We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

          WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

          Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.

          If you believe you may have entered your email wrong please contact us and we will fix it for you.

            WHAT IS YOUR REFUND POLICY?

            We offer a 100% Satisfaction Guarantee within 10 days after you receive your items - Which means we will refund your money if you are for any reason not satisfied with your order within 10 days after you receive your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

            In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order.Refunds & returns will not be processed after 60 days. Thanks for understanding!


              HOW DO I CONTACT YOU?

              If you have any questions that are not on this FAQ page, please email us at support@paluzo.com where we will promptly get back to you :) <3

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              Free 1 Year Warranty

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